I'M
ROD CHAMES.
MILITARY VETERAN
SECRET SECURITY CLEARANCE
COMPTIA SECURITY+ CERT
COMPTIA CYSA+ CERT
01 PROFESSIONAL
MY SKILLS & EXPERTISE IN
TROUBLESHOOTING
90%
CUSTOMER SERVICE
97%
ACTIVE DIRECTORY
85%
NETWORK STRUCTURE
75%
LEADERSHIP
95%
COMMUNICATION
85%
PROBLEM-SOLVING
80%
I'm a U.S. Navy veteran and current Service Desk Analyst supporting the Navy Marine Corps Intranet (NMCI) as a DoD contractor with SAIC. I bring hands-on technical experience from working with advanced military systems and now apply that same precision and discipline to IT and cybersecurity. I'm actively building my cybersecurity skill set through real-world labs on TryHackMe.com, and HacktheBox.com where I focus on both red team and blue team techniques—from ethical hacking and vulnerability analysis to threat detection and network defense. My long-term goal is to transition into a SOC Analyst role, and I’m committed to continuous learning, operational excellence, and mission-focused problem solving in every environment I step into.
02 PORTFOLIO
UNDER CONSTRUCTION BUT FEEL FREE TO VIEW
03 Career Timeline
See resume for more details
MAY 2025- PRESENT
SAIC Service Desk Analyst (NMCI)
MAR 2025 - PRESENT
IT Content Creation
In my current role as a Service Desk Analyst supporting the Navy Marine Corps Intranet (NMCI) contract with SAIC, I provide remote technical support to end users across a large-scale DoD enterprise network. I troubleshoot and resolve a wide range of issues including account lockouts, VPN connectivity, software errors, and hardware malfunctions. Although my title is Service Desk Analyst, I often perform tasks aligned with system administration, such as managing user accounts and permissions in Active Directory. I average 20 support tickets per day with an average resolution time of 22 minutes, ensuring timely and effective solutions that maintain mission readiness for NMCI users.
In March 2025, after a year of providing photography and videography services, I realized I missed the technical challenge of IT and decided to actively pursue a career in the field. To strengthen my skill set and increase my visibility to potential employers, I began building an IT portfolio and launched a YouTube channel called BamBOOTech Labs. There, I document my home lab projects, share insights on cybersecurity and troubleshooting, and showcase my proactive hands-on learning journey into the world of IT.
JAN 2024 -PRESENT
JAN 2024 -PRESENT
IT Systems Student
Before transitioning out of the military, I enrolled at Old Dominion University to pursue a Bachelor of Science in Business Administration with a concentration in Information Systems and Technology. I am currently completing this degree and am on track to graduate in 2026.
FEB 2024- MAR 2025
Media Specialist II
After completing my military service, I worked in the Communications Department within Old Dominion University's Division of Student Enrollment and Engagement Services (SEES). In this role, I provided videography and photography services that supported the university’s efforts to recruit prospective students, enhance campus engagement, and promote student success through graduation. My work contributed to a wide range of multimedia campaigns and campus initiatives aimed at showcasing the student experience and strengthening the university’s brand.
Systems Administrator (ASM)
During my military service, I supported mission-critical operations by deploying and configuring remote ASM servers, maintaining 99% uptime, and achieving full system readiness within hours of arrival. I managed over 380 user accounts in Active Directory and ASM with 100% audit compliance and rapid provisioning. By collaborating with cross-domain administrators, I reduced issue resolution times by 40% and ensured uninterrupted operations. I also maintained accurate personnel records in SQL databases, automated compliance reporting using SQL and PowerShell, and coordinated annual training schedules that resulted in a 98% on-time certification rate. My efforts in troubleshooting ASM server incidents reduced downtime by 30% and upheld high service availability.
MAR 2014 - SEP 2018
IT Help Desk
(Cybersecurity Departmental Rep)
In my role supporting IT operations, I trained 13 personnel to deploy and maintain 72 computer systems in compliance with DoD standards. I conducted monthly audits for over 150 users, resolving 25+ non-compliant configurations each quarter to ensure 100% policy adherence. I provisioned over 200 user accounts annually across Active Directory, email, and VPN systems with 99% accuracy, cutting onboarding time by 30%. Using ServiceNow, I managed 1,200+ help desk tickets per year, maintaining an average first-response time of 20 minutes and a 4-hour resolution time. I resolved 500+ hardware and network issues, keeping critical systems at 98% uptime. I also maintained the department's SharePoint site, implemented computer usage policy updates, and led training initiatives that improved compliance and reduced repeat violations by 40%.
CONTACT ME
Whether you're a potential employer or someone looking to connect and collaborate, feel free to fill out this form to get in touch with me. I look forward to hearing from you!
rod.chames@gmail.com
